We are located in Steubenville, OH which is Eastern Time USA. Mornings - 10am to 12 Noon is our busy hours. If you want to learn new features or need help understanding a part of the program, call us 1pm to 5pm. Lunch - 12noon to 1pm Afternoon - 1pm to 5pm - These hours are great for training you on our software. Our Support Number is 740-282-7638 Do not call our Toll Free Sales number for support.